SHIPPING & DELIVERY
Thank you for shopping with us! We aim to deliver your pet backpack order quickly and reliably. Please read the following information regarding shipping times, order processing, tracking, and delivery.
Order Processing
All orders are typically processed within 1–3 business days after payment confirmation.
During high-volume sales periods, holidays, promotions, or peak seasons, processing may take slightly longer. You will receive an email confirmation once your pet backpack order has been shipped.
Shipping Methods & Delivery Times
Tafficear offers shipping options designed to fit your needs:
Standard Shipping
Estimated delivery: 10–20 business days
Delivery time may vary depending on your location, shipping address, customs processing, and local carrier conditions.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight and dimensions
- Selected shipping method
Pet carrier backpacks may vary slightly in shipping cost depending on size, quantity, and delivery location. Any additional charges will be clearly communicated before your order is completed.
Tracking Your Order
Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to monitor the delivery status of your pet carrier backpack.
If you do not receive tracking information within 3 business days after placing your order, please contact us:
📧 service@tafficear.com
📞 +852 2366 5088
We’re happy to assist you.
Shipping Restrictions
Some pet backpack orders may be subject to shipping restrictions due to:
• Size or weight limitations
• Country-specific import regulations
• Carrier restrictions
If your pet backpack cannot be shipped to your address, we will contact you with alternative options or arrange a cancellation and refund.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes when arriving in your country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check your local regulations before placing an order.
Delivery Issues
Delayed Delivery
If your pet carrier backpack has not arrived within the estimated timeframe:
- Check your tracking status
- Confirm your shipping address
- Contact us if further assistance is needed
Lost or Damaged Packages
If your shipment is lost or arrives damaged:
- Take photos of the packaging and product
- Contact us within 7 days of delivery
- Provide your order number and photos
We will work with the carrier to help resolve the issue as quickly as possible.
Contact Information
For questions regarding shipping, delivery, or tracking:
📧 service@tafficear.com
📞 +852 2366 5088
📍 Shop 115, The Mills, 45 Pak Tin Par St, Tsuen Wan, Hong Kong